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For enterprise Sales & Care teams

Convert more.
Resolve more.
Without the overhead.

AI Agents for Sales and Care that already know your customer. Worker agents assemble Customer Memory from your CRM, ticketing, and knowledge base. No new stack to adopt, no rip-and-replace migration.

24/7
Lead response.
No delay.
5+
Channels covered.
One conversation.
0
Conversations
start from zero.
numarai Sales Agent
Online

YOUR ENGINE

One engine.
One experience.

numarai specialises in Conversational AI Agents for Sales and Care. Your customers expect a consistent experience regardless of channel or journey.

Orchestrator

Detects intent, uses Customer Memory, and activates the right specialist: Sales, Care, a human agent, or both together, all on one shared platform. Routes to a person whenever the situation calls for it.

Sales Agent

Engages consumers the moment they arrive on any channel. Understands their needs, recommends the right product or plan, and completes the sale from chat to checkout. Hands off to a human whenever the conversation calls for it.

Needs DiscoveryProduct RecommendationDigital CheckoutCRM & Order Sync
Care Agent

Handles billing, service, and account queries across voice, chat, and messaging. Understands your products, policies, and customer history. Resolves issues end-to-end or escalates with full context.

Billing QueriesService IssuesAccount ChangesOmnichannel
Shared Customer Memory · Shared governance · Shared integrations
Live in weeks, not quarters

Agent templates are configured to your use case and deployed into your own cloud, so you see production traffic without a migration programme first.

Every channel covered

Voice, web chat, WhatsApp, SMS, and email. One consistent experience across every channel your customers already use.

Human oversight built in

Set escalation rules for complex cases, high-value orders, or vulnerable customers. Every handoff arrives with full conversation and account context.

Governed and auditable

Every interaction logged. Every decision traceable. Built for regulated industries that need AI they can explain and control.


Customer memory

Sales and Care start with
the full picture.

Domain-expert worker agents read your systems of record and assemble Customer Memory. That context seeds every conversation, so nothing starts from zero.

Systems of record
CRM
Billing
Orders
Catalogue
Consent
Worker agents
Identity
Billing
Service
Contact
Permissions
Intelligence
Customer memory
Provenance
Confidence
Sensitivity
Seeded agents
Sales Agent
Care Agent
Without Customer Memory
"Can I take your account number and run through some security questions?"

Every conversation starts from zero.

With Customer Memory
"Hi Sarah. I can see your broadband dropped twice this week. Shall we start there?"

The agent already knows, and gets straight to it.

Identity and relationships

Golden IDs, membership roles, confidence scores, and privacy boundaries across every household or account.

Products and billing

Services, devices, contracts, billing position, and payment behaviour, kept current from source systems.

Service history

Incidents, tickets, diagnostics, and account health, so agents already know what's been tried.

Contact and digital

Channel history, intents, journeys, and promises made, carried forward into the next conversation.

Permissions and protection

Consent by channel, vulnerability markers, and restricted fraud or affordability signals.

Intelligence

Model outputs, recommendations, and outcomes, feeding the next best action for Sales and Care.

Provenance · Confidence · Sensitivity

How the Agents Work

Designed to lead, not just respond.

Both agents follow a deliberate conversation framework: they don't wait to be asked, they guide the interaction toward an outcome.

Sales Agent
Consumer enquiry → completed sale
Care Agent
Customer query → resolved or escalated
Memory seeded
Customer Memory loads before either agent's first message: identity, products and billing, service history, and open tickets. Sales starts already qualified, Care starts already briefed.
01
Engage & understand
Greets the customer, identifies intent, and captures what they need (plan, upgrade, add-on, or new service) in the first moments of the conversation.
01
Understand the issue
Identifies the customer, retrieves their account history, and understands the nature of the query before responding.
02
Recommend & qualify
Matches plans and products to their needs, checks eligibility, coverage, and credit against your catalogue and BSS in real time.
02
Check policies & knowledge
Searches your knowledge base and policy documents in real time, so responses are always accurate and on-brand.
03
Handle objections
Works through hesitations using approved offers, comparisons, and policy to keep the conversation moving toward a decision.
03
Resolve or escalate
Resolves routine issues end-to-end, or escalates complex cases to a human agent with full conversation context attached.
04
Checkout & fulfil
Completes payment and order capture in-channel, updates CRM and order management, and triggers provisioning without a callback.
04
Log & close
Updates the ticket, logs the resolution, and closes the interaction, so your ticketing system stays accurate without manual data entry.
Memory seeded
Customer Memory loads before either agent's first message: identity, products and billing, service history, and open tickets. Sales starts already qualified, Care starts already briefed.
Sales Agent
Consumer enquiry → completed sale
01
Engage & understand
Greets the customer, identifies intent, and captures what they need (a new purchase, upgrade, or add-on) in the first moments of the conversation.
02
Recommend & qualify
Matches products to their needs, checking eligibility, availability, and pricing against your catalogue and back-office systems in real time.
03
Handle objections
Works through hesitations using approved offers, comparisons, and policy to keep the conversation moving toward a decision.
04
Checkout & fulfil
Completes payment and order capture in-channel, updates CRM and order management, and triggers fulfilment without a callback.
Care Agent
Customer query → resolved or escalated
01
Understand the issue
Identifies the customer, retrieves their account history, and understands the nature of the query before responding.
02
Check policies & knowledge
Searches your knowledge base and policy documents in real time, so responses are always accurate and on-brand.
03
Resolve or escalate
Resolves routine issues end-to-end, or escalates complex cases to a human agent with full conversation context attached.
04
Log & close
Updates the ticket, logs the resolution, and closes the interaction, so your ticketing system stays accurate without manual data entry.

Architecture

Sits on top of
your existing stack.

Channels
Voice
Web Chat
WhatsApp
SMS
Email
Developed by numarai
Sales Agent
Care Agent
Worker Agents
Customer Memory
Memory
Governance
Routing
Human Approval
Enterprise Systems
CRM
Billing
Order Management
Product APIs
Contact Center
Payments
Consent
Knowledge Sources
Product Catalogue
Plans & Pricing
FAQs
Customer Profiles
Past Interactions

How We Work

Built in your infrastructure.
Owned by you.

We deploy directly into your environment: your cloud, your data, your control, with no vendor lock-in or proprietary black box. When you're ready to run it yourself, we hand over everything.

Not sure where to start?
Our advisory work begins before any deployment. We'll help you choose the right framework, model, and rollout plan for your specific context.
Talk to us →

Integrations & Infrastructure

Works with what
you already have.

Cloud & Infrastructure
Deploy anywhere
Enterprise Systems
CRM, billing, orders, payments, and contact centre
Customer Care & Channels
Every surface your customers use
Knowledge & Data
The context agents need to answer correctly
SharePoint Confluence SQL DatabasesAzure Blob StorageS3Document LibrariesCustom Indexes
Don't see your stack listed?
We build to REST APIs and can integrate with virtually any enterprise system. If your organisation has existing vendor agreements, we work within them.
Talk to us →

Book a Demo

Ready to see it
in action?

A focused 30 minutes. No slides. We walk through both agents on representative scenarios.

Live demo : both agents, sample scenarios, time for Q&A
Integration review : we map the agents to your existing stack
No obligation : a genuine conversation, not a hard sell
Book a Demo →